Call or email us today 778-345-4822 orders@ruffdogsports.com

Shipping Policy

We offer FLAT RATE tiered shipping prices based on the cost of your order before taxes throughout Canada and the USA.

Flat Rate Shipping USA

Includes continental USA only
-some exceptions apply - Puerto Rico, Alaska and Hawaii may not included

$0.00-100.00 - $12.00
$100.01-200.00 - $15.00
$200.01 - $350.00 $20.00
$350.01 - $500.00 - $25.00
$500.01 - $750.00 - $35.00
$750.01 + $45.00 (may be quoted higher)

Flat Rate Shipping Canada

Includes 9 provinces
-exceptions includes: Labrador, Nunavut, NWT, Yukon and remote islands may not qualify for Flat Rate shipping

$0-$100.00 = $15.00
$100.01 - $200 = $20.00
$200.01 - $500 = $25.00
$500.01 - $750.00 = $35.00
Orders over $750.01 = shipping rates will be quoted, please contact us

Exclusions to Flat Rate Shipping in USA and Canada: Bulk Orders, Dog trailers, Kennels, Blinds, Jumps, Treadmills, Flexi Poles, Fit Paws (oversized) and InukShuk Dog food will be quoted shipping rates.

Lost or Stolen Packages

We are not responsible for your package after the carrier has picked it up. We highly recommend you choose to insure your package while checking out.

Free Shipping Weekend Promotions

Orders received before the Free Shipping weekend starts are not eligible for a return to get the discount. Some exceptions may apply.

In-Store Pickup

If you would like to pick up your order please contact us or select PICK UP during checkout. You will receive an email or text when your order is ready for pickup.

Returned or Undeliverable Shipments

If an order is returned due to an incomplete shipping address, the customer is responsible for paying the shipping cost to reship.

Duties and Customs

All duties, customs or broker fees are the sole responsibility of the purchaser. We have two shipping locations: Mission, BC and Lynden, WA. If you are purchasing from another country please be prepared to pay your own import fees when ordering our products

We thank you for shopping at Ruffdog!